Starbucks CEO Brian Niccol said the company's pickup-only locations no longer match the coffee chain's vision for a warmer customer experience.

Starbucks remains the biggest coffee chain in the US, but it ha lost millions of customers over the past 18 months. Starbucks ...

Starbucks "Pick Up" locations across more than 20 states, totaling 80-90 stores, will be impacted. Niccol and the chain's website indicated that some locations would be closed permanently, while ...

Polen Capital, an investment management company, released its “Polen Global Growth Strategy” second-quarter 2025 investor ...

Niccol said Starbucks was founded on customer experience, and wants to return the brand to a position of excellence.

Starbucks is working on a turnaround effort that includes better service, shorter wait times and more inviting stores.

Starbucks will provide a modest 2% hike to all salaried employees in North America this year, the company told Reuters on ...

CEO Brian Niccol must want to undermine the morale among some of his most critical workers. The coffee store company will ...

When Starbucks Corp. tapped Brian Niccol as chief executive officer in 2024, it cited the “critical need for a transformative leader” in justifying the hire. If performance significantly improves, the ...

The countdown is on for the return of Starbucks’ Pumpkin Spice Latte. The fan-favorite drink will return on Aug. 26, ...

Starbucks salaried employees, such as store managers, are set to get a 2% raise in 2025 amid the company's turnaround plan.

According to the Starbucks website, there are 96 Pick Up shops, and all of them are shuttering their windows in the 2026 ...