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Cloudflare blames database error for 20% internet outage incident
A technical glitch in Cloudflare’s Bot Management System caused a major outage, affecting sites like ChatGPT, X, Coinbase, and Spotify.
Cloudflare said on Tuesday morning that it was "all hands on deck" trying to work out the cause of the outage.
Herbatschek stresses resilience is crucial due to the fact that customers will never distinguish between a vendor’s outage and a company’s own.NEW YORK, Nov. 20, 2025 (GLOBE NEWSWIRE) -- In response to this week’s high-profile Cloudflare outage that was triggered by a latent bug in a core service supporting its bot mitigation capability,
Cloudflare is experiencing technical problems, meaning that hundreds of millions of people across the globe are unable to access the internet. The issue was not related to a cyberattack, and Cloudflare's CEO apologized for the disruptions,
Cloudflare CEO Matthew Prince has admitted that the cause of its massive Tuesday outage was a change to database permissions, and that the company initially thought the symptoms of that adjustment indicated it was the target of a “hyper-scale DDoS attack,” before figuring out the real problem.
Cloudflare experienced a widespread outage that disrupted access to major platforms such as X, ChatGPT, Spotify, Uber, and government services, with the incident traced to a configuration-related software crash rather than a cyberattack.
Cloudflare is an internet infrastructure platform that powers many popular websites, including Spotify, OpenAI, League of Legends, and more. Cloudflare said the outage was resolved as of 9:30 a.m. EST, and all services would return to normal over the next several hours.
The crypto ecosystem has made strides in decentralizing blockchains, but the recent Cloudflare incident showed that true resilience requires decentralizing the frontend and storage layers as well, blockchain infrastructure platforms argue.
Cloudflare has detailed the cause of its November 18 outage, explaining how a faulty database query created a broken configuration file that spread across its network. Here’s what happened and why the failure became so widespread.