Senior staff writer Faith Richardson argues that everyone should work a customer service job at some point in their life.

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

A compassionate customer experience can stay with you forever—just like these real-life examples shared by our employees. We’ve all missed important moments during the pandemic. For me, it was the ...

Customer service has rarely been a field that earns raves from the people it assists. Long hold times and maddeningly frustrating conversations that result in being transferred from department to ...