Nasdaq

AT&T Expands Office@Hand Business Communications Portfolio with RingCX AI-Powered Contact Center and RingSense Conversational Intelligence Solutions by RingCentral

AT&T's Office@Hand, powered by the RingCentral RingEX™ platform, has been a cornerstone of advanced communications for AT&T Business customers since its inception as one of RingCentral's pioneering ...
TechRepublic

5 Signs a Hosted Contact Center Solution Is the Best Option

5 Signs a Hosted Contact Center Solution Is the Best Option Your email has been sent Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center ...
CMS Wire

The Cloud-Based Call Center Boom: Features, Benefits and Top Solutions

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...
No Jitter

What is Contact Center as a Service (CCaaS)? How it Works & How to Get It

Contact Center as a Service (CCaaS) is a cloud-hosted software suite optimized for managing interactions with customers and, more broadly, the entire customer experience (CX). As the term implies, ...