Nasdaq

AT&T Unveils First & Only Customer-First Promise Across Both Wireless & Fiber Networks; Plus, Customer Care & Deals

AT&T is leveling up the industry with a bold guarantee to our customers, promising an elevated experience focused on connectivity they can depend on, deals they want, and the prompt, friendly service ...
Android Authority

Customer shares hellish experience of canceling an AT&T phone line

A customer had a frustrating experience trying to cancel a phone line through AT&T customer support. The customer support agent continued offering alternatives persistently, even though the user was ...
jdpower

Digital Channels Improve Wireless Customer Care Experience, J.D. Power Finds

TROY, Mich.: 1 Feb. 2024 — Overall wireless customer care satisfaction has increased thanks to a boost in satisfaction with digital channels, according to the J.D. Power 2024 U.S. Wireless Customer ...
Ars Technica

Unlocking an AT&T-subsidized iPhone 4 before the contract is up

Thank you for contacting AT&T Customer Care about unlocking your iPhone. We cannot complete your request because we found no valid current or former mobile or account number for this request. If you ...
jdpower

Wireless Product Complexities and Evolving Customer Expectations Lead to Drop in Customer Care Satisfaction, J.D. Power Finds

TROY, Mich.: 30 Jan. 2025 — Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Care Study SM —Volume 1, ...