Organizations love to talk about building relationships with customers. The trouble is, most of the time it feels like they’re just paying lip service to the idea. Was Wells Fargo “building ...

When it comes to customer service, pretty much everyone claims to have a great offering. But Clearly really does mean it. The brand has taken an innovative approach to ensure that every part of the ...

You’re about to go on a ski trip, and you order new gloves from an online website. You’re pumped, but when you get the confirmation email, you realize you’ve ordered them in the wrong size. So you ...

Remember that time you had a truly amazing customer service experience? You know, the story you just had to tell your family, friends and coworkers about? Chances are that it wasn’t just a case of ...

ServiceNow's NOW Platform is a "Platform of Platforms" that integrates disparate, siloed software and data systems, increasing productivity and improving customer services. The addition of Generative ...