Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. This article is more than 5 years old. Since its inception, ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. With all the focus on how AI, data, personalization and more ...

ServiceNow's NOW Platform is a "Platform of Platforms" that integrates disparate, siloed software and data systems, increasing productivity and improving customer services. The addition of Generative ...

When I was promoted to president and CEO of Safelite AutoGlass in 2008, we made customer service a high priority. We set out to create a culture where people were inspired to deliver a truly ...

Everyone knows that bad customer experiences negatively impact customer loyalty, brand image, and a business's bottom line. With this in mind, businesses strive to not just meet, but exceed, customer ...

Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. I’m amazingly concerned about how some executives see their companies. You see, I’ve just ...

Getting your customers to talk about your business is hard. Most people who have a pleasant interaction with a company will think, “Well, that was nice,” but keep it to themselves and move on. So, if ...