We asked Capital Ideas members how they make sure customers are receiving great customer service every time. Here’s what members of our community of business owners helping business owners had to say: ...

"You'll have to wait." "It's our policy." "We can't do that." "We're kinda busy right now." We all know the familiar sounds of bad or mediocre service about to happen. We cringe and suddenly feel the ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Natalie Vandermaaden has made customer service a priority since she opened Natalie Maaden Laser & Spa in Guelph, Ont. Clients are greeted by name when they enter, and they are offered their favourite ...

Good customer service comes with many benefits, such as increasing loyalty and growing profits. Learn how to implement good customer service at your company. It's an all-too-familiar scenario. You ...

Here is the story of how one utility provided us good, then better, then ultimately the best customer service. My family moved last month, a challenging undertaking in the best of times and a whole ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

Blow away the competition by using customer service and customer experience to make your company stand out, and to build true customer engagement and loyalty — while inspiring your employees as well.

Here are all the thumbs up shout outs for this week: 1. Juanita Howard: After breaking down at Bunnings Hervey Bay on Thursday afternoon in our work vehicle, we weren't sure where we could get someone ...

The Wall Street Journal published an article called “Everyone hates customer service” in August 2019. When you look on Twitter at what advisers have to say about providers’ customer service, it seems ...