When considering running a BPO operation, the first thing call center executives should know, says Reyes, is that even though it falls into a similar category being that both involve “business ...

In 2021, there is no denying that there were plenty of disruptions for people-intensive industries. The business process outsourcing (BPO) sector was not spared from this. However, many ...

If contact center operators want to offer BPO services either in addition to, or instead of, what they are currently doing, they need to understand what they may come up against. At the outset this ...

It's rare when it happens, but when miscalculations enter a call center the results can be catastrophic. Curt Barry, president of F. Curtis Barry & Company, a Richmond, VA, operations and fulfillment ...

New Delhi [India], March 7: Times BPO offering a complete business solution to startups looking to establish their own call center anywhere in India. Without charging a business consulting fee, Times ...

Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

Rohit Mehta is an Indian blogger, author and entrepreneur. He owns a blog named Digital Gabbar which is Available in English & Hindi. Rohit has been in the digital marketing and IT sector for over 10 ...

MANILA, Philippines — In the early 2000s, when the call center industry in the Philippines was in its infant stages, companies around the world began to recognize the value of outsourcing business ...

MANILA, Philippines — In today’s business world, it’s a well-known fact that call center outsourcing to the Philippines can save companies significant costs, making the Philippines the go-to ...