As businesses strive to succeed in today’s highly competitive market, it is increasingly evident that Customer Relationship Management (CRM) is an indispensable component of any effective strategy. By ...
WHEN technology shifts, notable changes are felt and customer service experience is not an exception. Artificial intelligence (AI) has increased the speed and alertness of customer service. Are ...
The mobile operators Vodafone and EE are failing on the basics of customer service, according to the consumer group Which? Of the big firms, Vodafone and EE scored the lowest in a survey which ...
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