In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Standard order tracking, or worse yet shipment tracking, is not enough anymore given the reality of the pandemic accelerating the shift toward ecommerce. It has changed the way shoppers purchase and ...

DALLAS--(BUSINESS WIRE)--National residential mortgage lender PrimeLending, a PlainsCapital Company, has once again been recognized for its industry-leading customer experience, earning five ...

PLANO, Texas--(BUSINESS WIRE)--AmplifAI, the leading AI-powered platform transforming enterprise contact center performance, today announced it has raised $33.7M in Series B funding and credit ...

Acquisition of Cognigy further accelerates NiCE’s AI roadmap while immediately presenting Cognigy’s exceptional conversational AI to NiCE’s global distribution network of more than 25,000 existing ...

Providing exceptional customer experiences can really set you apart from your competition. Today's consumer expects a personalized experience from the companies they choose to engage with. In fact, ...

"Customer Experience is the defining differentiator for operators today. We look forward to helping Velocity Network leverage GOCare and their existing Calix and Sonar Software investments to ensure ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Jamie Timm Customers’ ...

The home appliances industry has faced significant challenges in recent years. Persistent supply chain disruptions and consumer demand for more digital-first experiences have forced the industry to ...

Switchfly, the travel loyalty technology that drives revenue, has been recognized as a 2025 Best-in-Class Customer Loyalty Technology provider by Loyalty360, the Association for Customer Loyalty.