Strum connects customers directly with their favourite places, so customers can enjoy more personalization, more influence and more rewards at their favourite local businesses TORONTO, May 28, 2013 ...

How relevant are the trendiest customer experience management (CXM) practices in business-to-business (B2B) companies? After all, B2B account teams are usually quite involved with clients throughout a ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Before you dive into copying the latest trends for your business-to-business customer experience strategy, here’s a way to make smart investments. It’s straightforward: Step 1 is to outline the stages ...

In today’s experience-driven economy, customers aren’t just purchasing products or services — they’re investing in the entire experience. Even the best product on the market won’t guarantee customer ...

BASKING RIDGE, N.J., Feb. 22, 2021 (GLOBE NEWSWIRE) -- As contact centers are relying on digital, remote-first operations, today Verizon Business announced the addition of Genesys Cloud, as part of ...

To retain customers long term, businesses must Identify ways to add additional value to current business offerings.

The People Heroes Community brings isolved’s customer-first philosophy to life. With thousands of active members logging in an average of 24 days each month, it’s a vibrant space for HR, payroll, ...

Teradata reports business leaders are eager for AI in customer experience, but face data, governance, and skills challenges ...

About two weeks ago, I had a very bad day. Among other measures of misfortune, my car was backed into by a tow truck. The damage was "cosmetic" in the same way the stock market gyrations have been ...

The Ninoy Aquino International Airport (NAIA) has earned its first-ever global customer-experience accreditation from ...

Macquarie Bank has expanded the functionality of its award-winning mobile banking app for business customers, providing a simple, seamless and secure ...