When trying to become skillful at something, there comes a point where we ask ourselves, “What do I need to learn or do in order to really be good at this?” We seek out experts, watch TV, and read ...

Forbes contributors publish independent expert analyses and insights. I write about the future of corporate sustainability. Corporate backtracking on sustainability makes headlines. But headlines can ...

Microsoft Corp. has shuffled members of the team responsible for its Microsoft Business Framework because the technology itself has been parsed out to several different products, a Microsoft executive ...

Linear approaches to enterprise collaboration and/or social CRM aren't pragmatic or realistic. Organizations looking to implement either customer-facing or employee-facing social initiatives (a.k.a.