I mapped my first business process diagram over 35 years ago when I joined Accenture. I used a hierarchical diagram format called IDEF0 to describe an ERP system we were implementing at a U.K. defense ...

Business Process Management (BPM) addresses the foundational concepts, tools and methods involved in the identification, design, redesign, and measurement of key business processes. The goal of BPM is ...

In a recent article, I took a critical look at the burgeoning robotic process automation (RPA) market – and found that in many cases, vendor promises were well ahead of functionality for this ...