Many CRM systems are "live," though far fewer are raging successes. User adoption, lack of demonstrable ROI, and escalating maintenance and support costs plague those firms that have effectively ...
CRM emerged in the 1990s as an information technology solution for managing a customer database and, today, sits at a senior management strategy or executive level to ...
In the coming years, growing competition among customer relationship management (CRM) providers—including technology titans like Microsoft, Salesforce, and Zoho—will cause a fundamental shift in the ...
As businesses strive to succeed in today’s highly competitive market, it is increasingly evident that Customer Relationship Management (CRM) is an indispensable component of any effective strategy. By ...
Even good problems are still problems. Successful software companies not only see client growth, but each client changes the way they want to use a product. With a growing client base and proven ...
Microsoft’s Newly Launched Commercial Marketplace Enables Nimble to Scale Globally by Selling Directly and Indirectly Through Microsoft to its Billions of Customers SANTA MONICA, Calif.–(BUSINESS WIRE ...
Some pundits have recently predicted the demise of CRM. I say we've only just begun. The days of the multimillion-dollar CRM deals may be gone, but the business mainstream is just beginning its ...
to help you make better buying decisions and get more from technology. In the coming years, growing competition among customer relationship management (CRM) providers—including technology titans like ...
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