Many CRM systems are "live," though far fewer are raging successes. User adoption, lack of demonstrable ROI, and escalating maintenance and support costs plague those firms that have effectively ...

We've all had that moment when we've been on the verge of throwing a tech-related temper tantrum. And in the sales world, customer relationship management (CRM) systems are often the reason behind our ...

There is no such thing as “one size fits all” when defining CRM success - either in terms of systems or functions. It is key to understand the firm’s unique needs and goals– and then to fully evaluate ...

In the coming years, growing competition among customer relationship management (CRM) providers—including technology titans like Microsoft, Salesforce, and Zoho—will cause a fundamental shift in the ...

Discover the best small business CRM for your team. Compare pricing and features to find the right fit for customer relationship management. Customer relationship management software that caters to ...

The powerful political and competitive currents battering the health insurance industry are forcing payers to find new ways to simultaneously improve the quality of care and rein in costs. Every ...

Even good problems are still problems. Successful software companies not only see client growth, but each client changes the way they want to use a product. With a growing client base and proven ...

Customer relationship management (CRM) pricing for basic plans tends to start at around $7 to $10 per user, per month, but more advanced options can cost anywhere between $15 and $150 per user, per ...

Microsoft’s Newly Launched Commercial Marketplace Enables Nimble to Scale Globally by Selling Directly and Indirectly Through Microsoft to its Billions of Customers SANTA MONICA, Calif.–(BUSINESS WIRE ...