After suffering a series of fiscal missteps the CRM software license market has gotten its act together, at least enough to experience some growth. Gartner's "Market Share: CRM Software, Worldwide, ...

Good news for CRM vendors: CRM software investment, adoption, and product revenues are all set to rise, according to a recent report from independent market analysis firm Datamonitor. Though ...

One of I.T.’s dirty little secrets is the problem of shelfware—not using software you’ve paid for. And the latest exhibit of this is CRM, according to a recent Gartner report. That study found that of ...

Compiled By Jill Jusko "Buy now, use later" seems to be the tactic of many purchasers of customer-relationship-management software, suggest the results of a recent survey by Gartner Inc. that showed ...

Sage CRM stands out as a dependable, feature-rich solution designed for small to medium-sized businesses. It excels in ...

eSpeaks host Corey Noles sits down with Qualcomm's Craig Tellalian to explore a workplace computing transformation: the rise of AI-ready PCs. Matt Hillary, VP of Security and CISO at Drata, details ...

When Microsoft Corp. began shipping its new Dynamics CRM 3.0 update last week, it also tweaked the software’s licensing structure to encourage more partners to offer the CRM (customer relationship ...

It’s funny what a global economic recession will do to seemingly-invincible and well-heeled software vendors. (Not funny “hah hah,” mind you. But funny “ohhhh” or “wow, look at that car crash!”) Late ...

Meet John Roberts. Roberts is CEO and co-founder of SugarCRM. To many SugarCRM is thought of as a provider of open source-based customer relationship management solutions. But is it? There's no ...

When Microsoft recently began shipping its Dynamics CRM 3.0 update, it tweaked the software’s licensing structure to encourage more partners to offer the system as a hosted subscription service. But ...