Issues about implementation, pricing, and customer focus reveal that perhaps no one needs CRM more than the CRM industry itself, according to a new study designed to gauge satisfaction levels among ...

Operating a business today involves juggling sales pipelines, customer communications, and team projects, while not letting ...

Financial services companies have been among the leaders in implementing customer relationship management software, and now many of these firms are looking for ways to best use their applications in ...

We’ve all heard about On Demand Software Delivery. It occurs when software is delivered to the customer via a network (like the Internet) as a service. The current market has proven that on demand is ...

Every industry has its idiosyncrasies. For that reason, most companies customize the software they buy to handle their industry's particular practices. To attract the business of enterprises in ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. CRM software vendors took it on the chin once again this ...

Aspect Communications Corp., which makes customer relationship management software for use in building Internet-based portal applications, today announced a layoff of 160 employees that reduces its ...

During the last downturn nearly every enterprise software vendor stayed alive for a quarter or more due to their support and maintenance revenue streams. Today, support and maintenance comprises the ...

SUNRISE, Fla., June 11, 2019 /PRNewswire-PRWeb/ -- Today FeaturedCustomers released the 2019 Summer Nonprofit CRM Software Customer Success Report to give prospects better insight on which Nonprofit ...

CRM solutions will take center stage this week as three major CRM companies — Interface Software, Kana, and RightNow Technologies — launch new versions and modules of their applications. The products ...

SUNRISE, Fla., May 19, 2020 /PRNewswire-PRWeb/ -- Today FeaturedCustomers released the Spring 2020 Nonprofit CRM Software Customer Success Report to give prospects better insight on which Nonprofit ...

Salesforce, Oracle and ServiceNow are just a few of the 14 vendors who made Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Center. The Top 14 CRM Customer Engagement Center Vendors ...