According to the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study,SM released today, rising costs are the primary driver of declining satisfaction among residential ...

Overall customer satisfaction with North American airport-based rental car companies declines significantly this year as a global shortage of new vehicles caused prices to increase 58% during the last ...

Customer satisfaction with gas utilities dropped significantly in 2024, according to the J.D. Power 2024 Gas Utility Residential Customer Satisfaction Study. Overall satisfaction fell 11 points to 729 ...

Despite a decline in overall business customer satisfaction with electric utilities from 2020, results have climbed considerably in the second half of 2021. According to the J.D. Power 2021 Electric ...

Company also ranks highest in seven of eight dimensions measured including trust, information provided, and cost The U.S. Water Utility Residential Customer Satisfaction Study, now in its ninth year, ...

A new study shows a decline in customer satisfaction with airlines and other travel businesses, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop in ...

LAS VEGAS, Dec. 12, 2024 /PRNewswire/ -- For the fifth consecutive year, Southwest Gas Corporation ("Southwest Gas" or "Company"), delivered award-winning customer satisfaction for Residential Natural ...

J.D. Power surveyed 18,132 business customers nationwide in 2025. The "East Large" category of the study includes major electric utilities operating in Connecticut, Delaware, District of Columbia, ...

H-E-B ranked high again in a customer satisfaction study, despite the many challenges all supermarkets and grocery stores faced (and are still facing) during the coronavirus pandemic. On Tuesday, ...

A recent study analyzed customers’ experience with major restaurant chains in the U.S. How do your favorites stack up? Getty/iStock Customer satisfaction with restaurants has increased overall, though ...