To effectively track customer retention and ensure growth, customer experience (CX) leaders must have a clear view of customer retention as a basic statistic, as well as lifetime value (LTV). By ...

CX Data reports significant performance gains across its client base, including measurable cost savings and reductions in time to insight. According to the company’s award entry, clients often save ...

In today's competitive landscape, customer experience (CX) stands as the key differentiator for businesses globally. The stakes are undeniably high, with a staggering $3.8 trillion in sales at risk ...

More is not always better—except when you’re talking about customer data. By now, we’re all familiar with the importance of the customer’s voice: It’s the foundation of any successful customer ...

Modern customer experience (CX) has evolved beyond simple data collection into a full-on engagement strategy, with many organizations taking a second look at buyer feedback to inform their CX ...

This customer experience (CX) thing can be a bit confusing and you'd be forgiven for wondering whether the current state of affairs is due to data management, complacency or both. It's one thing to ...

Hiring, once again, becomes a competitive differentiator.