Back in our February issue, we discussed the results of a recent SSPA survey of top performing agents. One of the survey's key messages was that: “Simply put, top talent gets more training on an ...

The effort by Montgomery College to respond to its community workforce's request for employees skilled in call center training is paying off for both graduates and businesses. With the first graduates ...

Managers in a call center understand that their staff needs regular training to truly provide great customer service. They can argue that their budget should include a yearly line for training both ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...

CEBU, Philippines — Recognizing the potential of Business Process Outsourcing (BPO), a private entity has partnered with different sectors in order to provide free training for those interested in ...

's call center training program, which has been operating at full capacity since its February launch, will host a community open house event from 11:15 a.m.-1:30 p.m. April 19. The training facility ...

The use of VoIP (Voice over Internet Protocol) call center software is gradually becoming more popular in the business sector because of the various advantages it brings like cost-effectiveness, ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...