We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. Salesforce predicts that by 2027, 50% of customer service cases will be ...

The Philippines is emerging as the go-to choice for businesses that need call center services. Unsplash The Philippines has firmly established itself as a global leader in the call centre industry, ...

Australians ringing customer service have long been used to calls being answered in the Philippines or India, but soon the call could be answered in Bali – by an expat Aussie.

(Barbados Nation) Barbados and other Caribbean countries that have business process outsourcing (BPO) entities, especially call centres, with links to the United States (US) are being warned about a ...

Canada’s tax agency is again under scrutiny as public-facing phone lines struggle to give timely and correct help to callers. The concern affects millions of people who depend on the Canada Revenue ...

Mohammad Amir Anwar does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations ...

Fateh Rural plans to expand its call centre network to 12 centres in 12 months, aiming for 20 within three years.

Metropolitan Police call centre staff are expected to strike on New Year's Eve in a dispute over pay. Trade union Unite said ...