Despite calling the service provided by Canada Revenue Service call centre agents “completely unacceptable” and hitting “rock bottom,” Wayne Long, secretary of state responsible for the CRA and the ...

4:32 Parliament erupts in cheers when Liberal minister asks about CRA wait times Two senior officials working at the Canada Revenue Agency say the agency surpassed its target for answering more calls ...

The union representing Canada Revenue Agency employees is warning that Ottawa’s push for cost savings will disproportionately affect the employment of call centre workers, resulting in poorer service ...

The audio version of this article is generated by AI-based technology. Mispronunciations can occur. We are working with our partners to continually review and improve the results. A sign marks the ...

Marcel Deschamps was on the edge of despair. The factory foreman from Alexandria, Ont., a small community between Ottawa and Montreal, had lost his savings in a crypto investment scam. He had reported ...