A new call centre, expecting to hire about 50 people, has already begun training people at a facility in Bloomfield. Virtual Agent Services, which has 17 call centres in New Brunswick and now two in P ...

You can enhance your skills at an upcoming training course for a career in the customer service and call centre industry. JVS Toronto is bringing its Virtual and Interactive Customer Service call ...

1:52 CRA call centres slow to answer, give inaccurate advice, auditor general says A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and ...

From the early 1990s to the mid-2000s, Canada's call centre industry was a significant employment growth engine for the national economy. According to a report prepared by prepared by Statistics ...

The Canada Revenue Agency is looking to hire or rehire about 1,700 call centre workers over the next few months to manage an influx of calls during the upcoming tax season. Melanie Serjak, an ...