Hours-long wait times. Endless looping music. Useless robot messages. Millions of seniors and disabled people call Social Security’s 1-800 number every month. What they experience is often maddening.

Your monthly Social Security payment hasn’t arrived on time. You call Social Security’s 1-800 number, and a chatbot answers. The bot provides no helpful information. You repeatedly ask to be connected ...

Those receiving Supplemental Security Income (SSI) will get their first increased benefits a bit sooner, on Dec. 31, 2025, ...

Social Security payments hit bank accounts Wednesday, Nov. 12, for those born between the 1st–10th of the month. Here’s who gets paid, the updated SSI schedule, and when 2026 COLA increases begin.

Several managers said that Social Security employees working without pay are asking to be furloughed, because they can no longer cover commuting costs.

The Federal Trade Commission (FTC) announced that $12.5 billion was lost to fraud in 2024, and the Social Security Administration (SSA) is the top agency targeted by scammers, according to the SSA.

WIRED obtained notes from a Social Security Administration management meeting, where employees pressed leadership on plans ...