We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

PHILADELPHIA (CBS) -- How many times have you just wanted to speak to a real customer service person on the phone, but instead you get a computerized voice asking for account numbers or asking you to ...

Bon Adamson is a writer with a passion for technology and help desk experience, with a particular interest in Apple's product ecosystem. Bon has been writing for the majority of his life. He is ...

Ever go on a website looking for help for a return, a price adjustment or maybe just to ask some questions about a product and click on the little box that says "chat with an agent?" Except for the ...

Apple is working on a way to bring businesses to the iMessage platform, in order to answer customer questions, offer customer service and even perform transactions. Though not announced at WWDC, a new ...

Top Video conferencing software provider Zoom has announced a new “intelligent conversational” live chat solution powered by artificial intelligence. In a keynote event followed by a post on the Zoom ...

eSpeaks' Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Forbes contributors publish independent expert analyses and insights. I write about the impacts of computing & technology in manufacturing. This article is more than 5 years old. Chat bots are ...

Can't find a coupon code anywhere? With the growing "live chat" customer service trend, many operators are trained to hand out coupon codes to polite shoppers that simply ask. I did the research and ...

Getting your Trinity Audio player ready... Officials at Denver International Airport have introduced a video chat program that gives travelers the option to talk to a customer service representative ...