How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

OpenAI has updated ChatGPT with a new feature that enables the chatbot to analyze data users keep in third-party services. The capability, which is known simply as “company knowledge,” made its debut ...

I kicked off the first job of my career with a live shadowing session. I sat behind a slightly more experienced colleague, frantically taking notes and hoping to get the answers I needed to perform in ...

Woman working on desktop PC while yellow robot arms hand her papers and folders. Credit: VentureBeat made with Midjourney Is the Google Search for internal enterprise knowledge finally here...but from ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

Forbes contributors publish independent expert analyses and insights. Aytekin Tank is the founder and CEO of Jotform. There’s a common issue with generative AI. I’ll explain with an example from a ...

Executives are laser-focused on optimizing their most valuable assets – people, intellectual property, and proprietary technology. But many overlook one asset that has the power to drive revenue, ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...