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It is important to understand that customers who take the time to complain and give feedback to companies about their products, services or experiences are providing them with an extremely valuable ...

If your company is like many, you built a home-grown servicing or complaint management system or installed a Siebel (or similar CRM) application 10 to 15 years ago, and have not revisited the decision ...

The web tool the Consumer Financial Protection Bureau uses to track consumer complaints about financial firms and their products should improve its identity management controls, according to the ...

Lack of an effective complaint management system is one of the more frequent Form 483 observations cited during FDA device establishment inspections. In fact, failure to process complaints in a timely ...

The Agriculture Department is launching a new IT system to manage civil rights discrimination complaints lodged against its programs and partners, to be hosted on a vendor platform within an ...

PASIG CITY (PIA)—Good news! Concerns about government service are just a tap away through the Electronic Complaints Management System (eCMS). This initiative by the Department of Information and ...