Hewlett-Packard (HP) is offering a “virtual house call” service to users who have trouble getting their PCs to work HP Instant Care, announced Monday, provides personalized service over the Internet.

The company loses a customer when tech support staff forgets there's a human being on the other end of the line Over the years, I’ve been told by executives at high-tech companies that every call that ...

HP has ended a policy that made people wait at least 15 minutes for every customer service call in the hopes that they would give up and turn to the company's website or chatbot. As The Register ...

Remember that feeling of dread when you had to call HP customer service? The endless hold music, the robotic voice telling you about “longer waiting times” (even when there weren’t), and the sinking ...

Sometimes in a single interaction with a company you can come across major issues finally expressed in a form you can understand. The PC industry has never been high on the list of customer ...

Russian consumer organisation the Federation for Legal Help to Consumers has won a case against HP which claimed the company failed to fulfill its responsibilities related to device repair guarantee .