Every day we engage in conversations rooted in ritual and social norms. With no conscious effort, we shift from one role to another. One minute, I’m a husband happily cooking breakfast with his wife.

Much has been written on how to ask better questions. But just asking good, open-ended questions to get your clients to open up isn’t enough. You also have to let clients know that you’re committed to ...

As humans, we’re talking to each other constantly. With all that practice, we must be pretty good at it—right? Not exactly. As a professor at Harvard Business School and author of Talk: The Science of ...

In this article, we will talk about how to have meaningful conversations and the power of follow-up questions. When it comes to improving our relationships and people skills, conversation starters are ...

In today's hyperconnected digital world, we're constantly communicating; texting, commenting, liking, and sharing. Yet despite all this interaction, many of our conversations barely scratch the ...

Good questions open minds and hearts, and they deepen conversations. When we inquire about others’ desires, concerns, issues of power, and standards, we invite them into collaborative, creative ...