ServiceNow Inc. and Citrix Systems Inc. said today they’re teaming up to help make life easier for information technology help desk teams. They’ve come up with what they say is a virtual agent ...
On the London stop of its European tour, ServiceNow revealed how two large banks are using its cloud-based IT service management software to reduce ticket response times. Royal Bank of Scotland has ...
Configurable in low-code, latest generative AI capability offers fast, more relevant answers in the Virtual Agent chatbot to help increase productivity without adding complexity SANTA CLARA, ...
There was nothing particularly novel about Utah State University’s initial implementation of the ServiceNow platform. It was, as CIO Eric Hawley says, a tool to handle “bog- standard trouble tickets” ...
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