In the wake of Google's Penguin update, the quality of your online content should be one of your top priorities. Not only can packing your pages full of high-value posts improve your presence in the ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

The best businesses understand their customers inside out. They know their likes, dislikes, hopes and dreams. They know why they buy and why they say no. If you don't have this information, you’re at ...

These days, there is a survey for pretty much anything. How likely are you to vote? How much to do you support thus-and-such candidate? How effective was the customer service you received from our ...

The personalized customer experience that came naturally to shopkeepers of the past is generally missing in today’s rapidly changing consumer landscape. Now, delivering that same level of connection ...