These days, consumers are getting better and better at navigating ecommerce on their own. Provide them certain baseline features and the average shopper can find, buy and receive their items without ...

WESTLAKE VILLAGE, Calif.: February 5, 2015 — Satisfaction with wireless carrier customer care service is positively impacted by the increased use and improved performance of online channels, ...

Businesses need more than a good product or service to attract customers and keep them coming back for more. Good customer care encourages loyalty and makes customers want to spread the word about a ...

In today's competitive marketplace, outsourcing your customer care to a dedicated team of inbound customer care partners is an effective way for your business to create exceptional customer ...

The acclaimed television series will spotlight how Samsung is redefining customer care through advanced training programs, ...