Among full-service wireless customers who solve their issue online, 42 percent indicate having used the chat function, up 6 percentage points from 2011 Vol. 2. Among customers contacting via the ...

Providing poor customer service is likely to have a detrimental effect on your bottom line, no matter how impressive the product or service your company sells. According to a 2011 American Express ...

In today's competitive marketplace, outsourcing your customer care to a dedicated team of inbound customer care partners is an effective way for your business to create exceptional customer ...

Businesses need more than a good product or service to attract customers and keep them coming back for more. Good customer care encourages loyalty and makes customers want to spread the word about a ...

WESTLAKE VILLAGE, Calif.: February 5, 2015 — Satisfaction with wireless carrier customer care service is positively impacted by the increased use and improved performance of online channels, ...

SAN ANTONIO--(BUSINESS WIRE)--HelpSocial, the #1 platform for integrating social media and messaging apps in the contact center, will demonstrate its integration with the Genesys Customer Experience ...

Customers don't care about customer service. At least, not exactly. What they care about is something a little different: They care about the feelings, the results, the impressions, the memories that ...

AT&T is the absolute bee's knees in customer care among the big four carriers. That's if you're listening to J.D. Power, anyway, which finds that longtime champion Verizon is no longer the best at ...

On April 1st, Apple Computer will begin to offer customers additional incentives to purchase computers direct through the company's retail stores, reliable sources told AppleInsider. The computer ...