Rogers clients complain of customer service nightmare, spending hours on hold to resolve simple issues

Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

Rogers customers complain of hours spent on hold as service reps laid off | Go Public

Rogers customers tell CBC’s Go Public they’re frustrated after spending hours on hold trying to resolve basic issues.

People who complain all the time share these traits, according to psychology

Discover the underlying psychological need that drives people to complain constantly and the predictable patterns behind ...
The Globe and Mail

Have a complaint about your bank? Here's where to go

Along with profits and dividends, customer complaints are rising in the world of big banks. In the last couple of years, complaints to third-party agencies that investigate disputes between banks and ...
The Globe and Mail

Rogers customer complaints up sharply this year, survey says

Canadians lodged 9 per cent more complaints with the federal telecom and television ombudsman compared with a year ago, with Rogers Communications Inc. seeing a sharp increase compared with its two ...
Yahoo Finance

TD says e-transfer problem fixed after some customers couldn't get cash for days

After facing days of customer complaints, TD Canada Trust says its e-transfer payment system is back in service. The problem stemmed from a recent platform upgrade which has now been resolved, said ...
Canadian Underwriter

Handling Customer Complaints

A customer’s case against an insurer may not always be valid. The legal entitlement to payment of a claim or an argument over the validity of a notice of cancellation are two examples of common ...

Jamie Dimon says he still reads customer complaints himself because his staff filters too much: ‘The bureaucracy does want to control you’

“I still read customer complaints,” Dimon said at the America Business Forum in Miami on Thursday. “If they ask you a ...