The year 2025 has been interesting for restaurant chains, and these ones have not had a great year. These chains have the ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

The Commission’s Rule on the Use of Consumer Reviews and Testimonials went into effect on October 21, 2024. The Rule addresses deceptive and unfair conduct involving consumer reviews and testimonials.

There are a lot of solar power companies out there, and not all of them are worth doing business with. Take extra care when ...

No matter how focused your business is on customer satisfaction, the occasional complaint is inevitable. Whether they occur in person at a physical store or through online channels, these complaints ...

The Consumer Financial Protection Bureau (CFPB) recently issued its annual report analyzing the consumer complaints it received in 2024. The CFPB collects complaints through its website, phone calls, ...

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...

“I still read customer complaints,” Dimon said at the America Business Forum in Miami on Thursday. “If they ask you a ...

Free money from Zelle or Cash App—just for filling out a government form? That’s what some TikTok videos claim. But Consumer ...