LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...

KNOXVILLE, Tenn., July 09, 2025--(BUSINESS WIRE)--Vehlo, a leading provider of integrated software and financial solutions for the automotive repair industry, today announced its acquisition of Total ...

BOSTON--(BUSINESS WIRE)--GoTo, the company making IT management, support, and business communications easy, today announced more than 40 product enhancements to the GoTo Connect portfolio. These ...

CMSWire Connect will take place in Austin, Texas next week — a long-time coming for our in-person gathering of digital customer experience professionals. Head down to the Lone Star State. CMSWire ...

How two management tools can help customer experience pros deliver results that resonate in the C-Suite. Customer experience professionals have a problem. Almost eight out of 10 can’t prove they’re ...

Amazon Web Services is stepping up its efforts to infuse contact and call centers with machine learning, real-time insights and the right data at the right time. AWS CEO Andy Jassy outlined a series ...

Over the last nine months, Quanta Services has installed 24,000 telematics units from Verizon Connect and plans to continue with the remainder of its 53,000-vehicle fleet. Globally, Verizon Connect ...

‘Most consumers' perspective is I hate calling customer service, I hate the IVRs (interactive voice responses) -- the ‘press one, press two, press three’ things -- it's just a bad experience,’ says ...