Research has shown that the cost of acquiring a new customer is five times greater than the cost of retaining a current customer. Despite this, 44 percent of companies put their resources primarily ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 5 years old. In the world of ...

Everybody knows that the best CX companies in the world improve sales, retention and brand admiration. However, there is no consistent definition of CX. We do know this: happy customers require 12 ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. As a customer service ...

NovusNorth, a leading innovator in digital experiences for the financial services industry, is thrilled to announce the launch of its CX Consulting offering. In today's dynamic landscape, exceptional ...

WINTER PARK, Fla.--(BUSINESS WIRE)--COPC Inc., a global consulting firm that helps companies improve operations to optimize the customer experience, announces the immediate virtualization of ...

Google Cloud revealed today it’s boosting its Customer Experience organization to help its cloud infrastructure users’ chances of success. To that end, it said today it’s introducing a new Custom AI ...

During a panel discussion titled Delivering a Patient Experience Across the Continuum of Care, held at the ServiceNow Knowledge 19 Conference in Las Vegas, Barbara Rotondo, a Senior Manager in ...

WATERTOWN, Mass.--(BUSINESS WIRE)--epocrates, an athenahealth, Inc. company that delivers digital clinical decision support to prescribers, today announced the expansion of its commercial leadership ...

Your customer's journey is a series of unique interactions with your brand. The touchpoints between you and your customer create their journey. See your business from your customer's point of view.

Concentrix reported its FQ4 2022 financial results on January 19, 2023. The firm provides customer experience and other technology consulting solutions to clients worldwide. CNXC stock has produced ...