ORLANDO – Organizations are increasingly seeking to decode the effects of life-changing events such as a new job, marriage, the birth of a child, or a divorce, believing they are defining moments on ...

Everybody knows that the best CX companies in the world improve sales, retention and brand admiration. However, there is no consistent definition of CX. We do know this: happy customers require 12 ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. As a customer service ...

Sydney-headquartered customer experience and digital transformation company, Customer Science Group, has celebrated its tenth anniversary since the company was founded riding a wave of strong ...

NovusNorth, a leading innovator in digital experiences for the financial services industry, is thrilled to announce the launch of its CX Consulting offering. In today's dynamic landscape, exceptional ...

NEW YORK, Sept. 7, 2017 /PRNewswire/ -- Genpact (NYSE: G), a global professional services firm focused on delivering digital transformation for clients, today announced that it has acquired ...

So it’s your first day on the job. Which would be nerve-wracking enough, but it gets worse when the way-too-perky fellow leading onboarding tells you that your role will be to provide “professional, ...

This question, posed by VMLY&R’s chief experience officer for EMEA Karen Boswell, sums up the challenge facing brands as changes in both technology and customer behavior accelerate. She was speaking ...

Your customer's journey is a series of unique interactions with your brand. The touchpoints between you and your customer create their journey. See your business from your customer's point of view.