Understanding and implementing exceptional CX design is key to standing out in a crowded marketplace and building lasting relationships with one’s customers. Customer experience design (CX design) has ...

My friend Scott Stratten has a great part in his UnSelling keynote. He talks about how the sale is not the end but the beginning of the customer transaction and relationship. This holiday season I had ...

TTEC shares 5 CX trends that will define winners in 2026 AUSTIN, Texas, Nov. 10, 2025 (GLOBE NEWSWIRE) -- The future of ...

Kyndryl, a leading provider of mission-critical enterprise technology services, today unveiled new advisory and ...

Transparency matters most. Clear communication about AI capabilities and limitations prevents frustration and encourages stronger customer relationships. Utility drives impact. AI solutions focused on ...

Jakub Wujek at STX Next shares his view on how artificial intelligence and user experience design can support intuitive and optimised business applications As new tools powered by artificial ...

Have you noticed that your profit margins are dropping? Is competitive pressure transforming your once-unique products and services into commodities? What can you do about this? General Electric chief ...

Experiences are an important part of our lives and increasingly represent a crucial topic to address for businesses and professionals This book focuses on designing staging and managing experiences ...

By Sharmila Ravi, SVP in Card Technology at Capital One When a customer taps “Make a Payment” in a mobile app, they expect ...