I have been talking to CIOs for a long time about the importance of business intimacy and alignment. Today, the discussion is about a lot more than measuring internal stakeholder satisfaction. In fact ...

Editor's Note: This article was updated on June 10, 2024 to include new data and information. The original content was authored by Scott Clark. Ongoing learning initiatives are vital for employee ...

Customer service is a vital part of any business. Logically, most business owners, managers and employees know this. However, I've noticed poor customer service is one of the biggest reasons companies ...

Working in the customer service department involves several tasks that need to be performed exceptionally. These could include answering inbound calls, figuring out the answer to a client's inquiry, ...

Customer service is the most in-demand skill for sales professionals today, LinkedIn revealed in its 2023 Workplace Learning Report. LinkedIn’s annual list identifies which job skills are the most ...

The field of customer service is undergoing a profound transformation with the proliferation of communication channels, and as businesses increasingly adopt artificial intelligence (AI) and automation ...

Entrepreneurs can forget precisely who all of their challenging work is for. These are a few simple skills you need to master to build strong customer relationships. Opinions expressed by Entrepreneur ...

In today’s competitive market, customer experience (CX) is the defining factor between business success and failure. A great product or service is not enough—customers expect personalized, seamless, ...

The pandemic accelerated companies’ shift to support customers in digital channels while changing buyer behavior and altering the way customer engagement teams work. At the crux of this transformation ...

Industry leaders agree that AI has become a crucial part of the automotive industry, but its potential has yet to be fully realised. They are particularly concerned with the problems faced by ...

Leadership skills are becoming more important in the workplace, especially for navigating organizational change and leading teams through changes in 2024, according to Coursera’s Job Skills Report. In ...

His latest article, US Flight Reductions and Customer Fallout: How Airlines Can Win or Lose in Crisis, analyzes how United, Delta, American, and Southwest responded to the FAA directive, revealing ...