We asked industry leaders what the skills and traits are that they look for most when evaluating new customer experience hires. Editor’s note: This article was updated to reflect new data and ...

CX teams should be composed of members from across the organization, who bring a wide variety of skills. Building a successful customer experience (CX) team entails pulling in members with a number of ...

Customer service is a vital part of any business. Logically, most business owners, managers and employees know this. However, I've noticed poor customer service is one of the biggest reasons companies ...

The field of customer service is undergoing a profound transformation with the proliferation of communication channels, and as businesses increasingly adopt artificial intelligence (AI) and automation ...

Entrepreneurs can forget precisely who all of their challenging work is for. These are a few simple skills you need to master to build strong customer relationships. Opinions expressed by Entrepreneur ...

TRUMBULL, Conn.--(BUSINESS WIRE)--Retailers must transform the customer experience to thrive for the future. In a new white paper, Questionmark, the online assessment provider, explores how retailers ...

A free customer experience management course available this month could help military members, veterans and their families train for a new career and receive their Operational Customer Experience ...

A free customer experience management course available this month could help military members, veterans and their families train for a new career and receive their Operational Customer Experience ...