Survey begging, driven by the pursuit of positive customer feedback, is the bane of the customer experience. We've all encountered it, whether it's servers saying they'll lose shifts if they don't get ...

Poorly-designed surveys waste everyone’s time. Here are some common survey problems and ways to get the most out of your next. Can we talk? At the most basic level, these three words are the ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Sumit Aneja Customers now ...

Discover how an AI-powered customer feedback tool like Troof helps modern businesses manage reviews, analyze sentiment, and turn insights into growth.

The 2025 American Customer Satisfaction Index study found rising customer satisfaction with USDA, State, SBA and other ...

Feedback from consumers, patients, etc., is crucial to a business in so many ways. For instance, how would a company know what consumers tastes and likes are if they are not continuously gathering ...

If you're not soliciting customer feedback via e-mail, you should be. As research firm MarketingSherpa recently reported, e-mail surveys offer easy tracking, rapid response, and instant reporting.

Electrify America wants to know your opinion of how they are doing. They've actually told us this in the past, but now they've added a link to a customer satisfaction survey in the email receipt the ...

Most entrepreneurs recognize the importance of great customer service and the importance of rewarding employees for great performance. Put these two things together, and it makes sense for companies ...

SamTrans received a 4.15 out of 5 on its satisfaction survey, with nearly half of riders saying their experience has improved ...