Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer relations are the foundation of any business. The more impact a client has on your ...

There isn’t enough emphasis on the quality of customer relations in almost every business in our country. Certainly, many factors influence this, including the hectic time of the year, the labor ...

Marketing, customer service and customer engagement professionals looking for a big payday may have to wait a bit, as pay increases for these professionals have dwindled since the start of the year ...

Ideally, many customers (67%) would like to receive personalized deals or offers when shopping in-store or online based on ...

Love them or hate them, online customer reviews can make or break your business’s reputation. Review forums such as Yelp, Angi or Google Reviews are the first stops in the decision-making process for ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

The Customer Relationship Management Software Market [2023-2030] Latest report a comprehensive analysis of the Customer Relationship Management Software market is presented in the latest report, with ...

Global supply chain woes have forced manufacturers and retailers to operate in survival mode. Meanwhile, their customers are using this frustrating lull to reexamine their own needs. There were some ...

Sometimes a brand is so successful that it’s bigger than a name-drop.

From the spirited Hall of Flowers event in Santa Rosa, California, the clear trajectory of cannabis‘s influence in mainstream pop culture is increasingly evident. Yet, beneath the surface, many brands ...

A new set of rules could also require businesses to make it easier to reach customer-service agents. By Sara Ruberg As Disney has raised the cost of tickets and hotel rooms at its theme parks, and ...