ShipStation reports e-commerce returns management can shift from a cost center to a loyalty driver through technology and ...

ShipStation reports that transforming product returns into exchanges can enhance customer loyalty and streamline operations, ...

How you handle returns goes a long way toward defining how customers perceive your brand, and how loyal they will be. And nobody likes a return – it’s frustrating for the customer and costly for the ...

The biggest challenge to handling customer returns is simple: human nature. It doesn't matter if you're a retailer or a spelling bee contestant, no one likes to be told they've failed, and that's ...

We are in the middle of an e-commerce boom that is far from busting: Holiday e-commerce sales are expected to hit between $210 billion and $218 billion, growing by as much as 15% over 2020's record ...

Do you return more things that you buy online or in-store? Dec. 24, 2013— -- About a third of all Internet transactions are returned by shoppers, according to the Wall Street Journal, so ...

Retailers are bracing for a predicted post-holiday surge in returns as customer service teams and back-office operations face mounting pressure from fraud, refund abuse, and rising costs.

Bottom Line: Product returns are typically seen as a necessary headache and a cost drain. But companies can use their return policies to enhance customer loyalty and increase profits. When customers ...

A small business's products can fail due to forces within or beyond the control of the customer. In either case, consumers have an expectation that a manufacturer or retailer will repair the product, ...

Online shopping is arguably the most convenient purchasing experience. A person can be anywhere at any time, search your online shop, press a button, and magically a shipment arrives at their door. It ...

Readers may have heard the classic Steve Jobs quote, “Some people say, ‘Give the customers what they want.’ But that’s not my approach. Our job is to figure out what they’re going to want before they ...