Canadians are becoming increasingly frustrated with poor customer experience, according to a recent Forrester report. To measure customer experience quality, Forrester looks at three dimensions – ...

Forbes contributors publish independent expert analyses and insights. Mike Kappel is the Founder of Patriot Software, LLC. When it comes to running a business, your customers’ satisfaction matters.

TROY, Mich.--(BUSINESS WIRE)--A combination of improved business outlooks, stabilizing rates and improved communications have helped business customer satisfaction with electric utilities ...

I was asked to develop a campaign to attract young families to help fill a museum during its slower times of 10 a.m. to 4 p.m. Monday to Friday. Research confirmed this target was looking for things ...

Discover how the American Customer Satisfaction Index (ACSI) influences investment decisions and economic performance. Learn ...

The 2025 J.D. Power study reveals a historic decline in U.S. residential electric utility satisfaction, primarily driven by a ...