A new study by DALBAR Canada has found that when it comes to Customer Service 101, little things can go along way in landing would-be clientele. Yet at the branch level of some of Canada’s major banks ...

Anyone who has had a customer support e-mail query orphaned by a vendor or who has been forced to abandon a shopping cart midsession knows that online customer service has a long way to go. E-commerce ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

It’s important for brands to go beyond the customer service basics and mere ‘hygiene’ factors in order to stand out from their competitors, according to Emma Gardner, executive design director at ...