Ever told a customer they have zero fashion sense? Or held them to ransom just after their house was wrecked by a tornado? Maybe you’ve spent 20 minutes arguing on the phone like a spoiled child ...

PROVO, Utah and SEATTLE, Oct. 7, 2025 /PRNewswire/ -- Nearly one in five consumers who have used AI for customer service saw no benefits from the experience. That's a failure rate almost four times ...

The audio version of this article is generated by AI-based technology. Mispronunciations can occur. We are working with our partners to continually review and improve the results. Demonstrators ...

Chalk up another failure for the world’s most dysfunctional mayor. Complaints about Toronto’s local government — especially city staff — are soaring despite Mayor Rob Ford’s pledge to make “customer ...