With more than 2 million active customer service jobs in the U.S., customer service is ranked as one of the most important jobs in the country. These positions bridge the gap between the customer and ...

Is offering a good customer service important? Of course it is. You don’t need me to tell you that, because we all know it already. Although that’s a sure truth, it doesn’t harm anybody to take a look ...

WASHINGTON, D.C. -- The 2004 NRF Foundation/American Express 2004 Customer Service survey showed 99 percent of shoppers report customer service being important when deciding to make a purchase, NRF ...

Chances are there is an unrelenting push from the C-Suite to improve your customer loyalty scores. Regardless of how you measure it, customer loyalty continues to be a major hot button for companies ...

Good customer service comes with many benefits, such as increasing loyalty and growing profits. Learn how to implement good customer service at your company. It's an all-too-familiar scenario. You ...

“We don’t care. We don’t have to. We’re the phone company.” In 1976, Lilly Tomlin, playing the role of Ernestine on a Saturday Night Live skit, uttered these lines to a “customer” who was complaining ...

Answer by Gaetano DiNardi, Director of Demand Generation at Nextiva, on Quora: While businesses talk a lot about the importance of customer service, there’s a surprising amount of confusion about just ...

Regardless of what industry you're in or what kinds of products and services you sell, your customer is the most important part of your business. Without the customer, you don't see any sales. As a ...

As a business owner or leader in a customer service organization, you can spend countless hours (and dollars) on refining your processes and technology. Despite the expense of research and planning, ...

As anesthesia practices have evolved over the years, it has become increasingly more important to maintain a high level of customer service to maintain relationships with both the patient and ...