Natalie Vandermaaden has made customer service a priority since she opened Natalie Maaden Laser & Spa in Guelph, Ont. Clients are greeted by name when they enter, and they are offered their favourite ...

Consistency is at the heart of successful businesses that place customer satisfaction as a priority. Consumers expect a consistent experience across all brand interactions, whether online, in-store or ...

As a leader, you (should) care about customer service. After all, if you don’t keep your customers happy, not only will they stop paying for your products and services, but in today’s highly-connected ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

It’s not easy being a customer-service agent—particularly when those customers are so angry with a product that they want to yell at you down the phone. That’s the sort of rage that Sonos, a maker of ...

This week on Under The Influence, we tell Tales of Customer Service. We're on the hunt for great companies that went out of their way to treat their customers well. We'll look at an amusement park ...

Figuring out how to get support as a customer can be challenging. But with Chime — a fintech company that offers banking services purely online — contacting customer service is straightforward.

In this episode of "CX Decoded," Dom Nicastro, editor-in-chief at CMSWire, delves into the transformative impact of AI on customer service, featuring insights from Raj Krishnan, partner of technology ...